Privacy Policy

1. Introduction
Welcome to ITCS Global. ITCS Global is a trading name of Home Counties IT Ltd. (“we,” “our,” or “us”). Our registered address is Unit 5 Clipstone Brook Industrial Estate, Leighton Buzzard LU7 4GP, and our company number is 5652965. We are committed to protecting your personal information when you use our services. This privacy notice explains how and for what purposes we use the information collected about you. It also relates to personal information you provide to us through email, phone, or other correspondence.

2. Who We Are
We are ITCS Global, a trading name of Home Counties IT Ltd. (company number 5652965). Our address is Unit 5 Clipstone Brook Industrial Estate, Leighton Buzzard LU7 4GP, England, UK (referred to as “we,” “us,” or “our”).
Our services include: Managed IT Services, IT Support, IT Security, Server Management, Disaster Recovery, Network Cabling, Business Telecoms, Cloud Services, Office 365, Bespoke Software Development, AgentPro Software, Web Design, Hosting, Google Adwords, Pay Per Click Marketing, and SEO.

3. Information We Collect
We sometimes need to collect information about you to provide our full range of services. This privacy notice explains the following:
• What information we collect about you
• How we use the information we hold
• Under which circumstances we may disclose your personal details to any third party
• Your rights under the GDPR 2018 legislation

4. Personal Information We Collect as a Data Controller
When you contact us via email, telephone, or visit our offices, we may collect personal information such as your name, postal address, email address, phone number, and details of products and services we provide to you. We also collect additional information from job seekers and employees to comply with legal employment obligations, such as gender, date of birth, personal identifiers (e.g., National Insurance number), eligibility to work in the UK, and ethnicity. We record medical information for our employees to comply with HSE legislation. Additionally, we collect information about website visitors to improve our services, including unique identifiers like your IP address. We record all telephone calls, which may be used for training, legal claims, or dispute resolution. We operate CCTV systems at our offices to detect and prosecute criminal activity, and these systems are protected from unauthorized access.

5. Personal Information We Process on Behalf of Our Customers
To deliver our services, we may require access to information held on customer devices and servers, acting as a data processor. These services include monitoring user activity on customers’ networks for crime prevention, detection, and investigation. This processing may involve collecting information about users, such as names, telephone numbers, and IP addresses of computer equipment. When we process customer data for backup and restoration, we are considered a processor of this information in our private data storage center. This includes work on devices where we take an image backup of information held. Any information held during such processing will be limited to the agreed activities and duration.

6. How We Use the Information We Hold
We use your personal information for several purposes, including:
• Ensuring accurate communication and keeping you updated on service developments
• Contacting you about products and services you may have purchased from us, with an option to opt out of future communication
• Holding information on employees and applicants to comply with legal obligations, such as communication with HMRC and HSE and ensuring eligibility to work in the UK

7. Sharing Information with Third Parties
We will keep your information within ITCS Global except where disclosure is required or permitted by law (e.g., to government bodies and law enforcement agencies), where sharing is necessary to fulfill the contract between us, or where you have consented to us sharing your information with named third parties involved in the service we provide to you, such as cloud service providers for data backup and recovery. Generally, we will use your information within ITCS Global and will only share it outside ITCS Global where you have requested it via a data portability request or given your consent. ITCS Global requires all third parties to comply strictly with data sharing contracts under our instruction. Third parties cannot use your information for their own business purposes and only for specific purposes related to the goods or services we provide for you.

8. Data Retention
We will hold your personal information on our systems in accordance with our retention policies and for no longer than necessary for the supply of goods or services and for any legal requirements.

9. Access to Your Information
Under the Data Protection Act 1998 and the GDPR 2018, you have the right to request a copy of the personal information we hold about you and have any inaccuracies corrected. We are required to authenticate any requests for personal information and will request two forms of approved identification before processing the request. We have a legal duty to supply, correct, and in certain circumstances erase the information we hold. Please address any requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer at our head office (address above).

10. Deleting Your Data
You can request that we delete any information we hold on you. However, we may need to retain information to comply with statutory or legal obligations and for warranty and contractual requirements.

11. Cookies and Tracking
Like many websites, we use “cookies” to personalize your visits to our Site, simplify the sign-in procedure, keep track of your preferences, and track the usage of our Site.