Case Study: North London Remedial Company 

The Challenge

This North London remedial company, known for its expertise in addressing dry rot, timber treatment, and structural repairs, was struggling with an outdated on-premises Exchange Server. Their IT infrastructure was becoming increasingly unreliable, causing frequent email downtime, communication delays, and inefficient project management.

As the company expanded, they found it harder to maintain their existing system, particularly when working on large-scale projects across multiple sites. Data security was also a growing concern, as they handled sensitive client information, reports, and building documentation that needed to be protected from cyber threats. With no robust disaster recovery or backup strategy in place, the business was at risk of losing critical data.

The company needed a complete overhaul of their IT infrastructure to migrate to a modern, cloud-based solution. Their goals were clear:

Migrate from their outdated Exchange Server to a scalable cloud-based system.

Improve email reliability, ensuring better communication between office staff, field teams, and clients.

Enhance cybersecurity measures to protect valuable data.

Implement a reliable backup and disaster recovery solution to safeguard critical business information.

The Solution

ITCS Global provided a full cloud migration service, coupled with managed IT support and advanced cybersecurity solutions to meet the company’s needs.

The project included moving their email system to Microsoft 365, implementing data backups, and providing ongoing IT management and cyber protection.

1. Migrating to the Cloud: From On-Premises Exchange to Microsoft 365

ITCS Global orchestrated a smooth migration from the company’s outdated on-premises Exchange Server to Microsoft 365. This eliminated the need for costly hardware upgrades and reduced the risk of server failures. The migration was executed with minimal downtime, ensuring the company could continue its daily operations with little disruption.

Microsoft 365 provided the company with a flexible and scalable email system, allowing them to manage communication efficiently across office and field teams. With the introduction of cloud-based storage, project managers and team members could easily access emails, documents, and project files from any location, enhancing collaboration between teams on the go.

2. Managed IT Solutions

Following the migration, ITCS Global implemented a fully managed IT service, handling all aspects of the company’s IT infrastructure. This included monitoring and maintaining their systems, ensuring software updates and patches were applied promptly, and providing ongoing technical support whenever issues arose.

Our proactive management approach minimised downtime and improved system reliability, ensuring that the remedial company’s teams could focus on their core operations rather than worry about IT problems.

3. Cyber Security Solutions

As part of the migration, we conducted a thorough security assessment, identifying potential vulnerabilities in their IT environment. We then implemented a comprehensive cybersecurity solution that included advanced threat detection, firewalls, and endpoint protection.

Multifactor authentication (MFA) was deployed across all user accounts, ensuring that sensitive data, including client information and project documentation, was protected from unauthorised access.

We also provided security awareness training for staff, helping them understand the importance of good security practices, such as identifying phishing emails and using strong passwords.

4. Cloud Backup and Disaster Recovery

To safeguard the company’s critical data, ITCS Global implemented a reliable cloud-based backup solution. Daily backups were automated to protect emails, files, and key project data, ensuring that all information was securely stored and easily recoverable in the event of an unexpected system failure.

In addition to data backups, we developed a disaster recovery plan that outlined procedures to quickly restore their systems and data in the event of a breach, system failure, or other disaster.

The Results

Seamless Communication and Collaboration

The migration to Microsoft 365 significantly improved the company’s email reliability and efficiency.

Their office staff and field teams could now communicate seamlessly across multiple locations, ensuring projects were managed smoothly and deadlines were met.

With cloud-based access to emails and documents, the company experienced increased collaboration between teams, allowing them to easily share critical information and coordinate activities in real time.

Enhanced Data Security

With ITCS Global’s cybersecurity solutions in place, the company saw a marked reduction in security incidents. The implementation of MFA, regular system monitoring, and employee training greatly reduced the risk of unauthorised access and data breaches.

Their sensitive client and project data was now protected with advanced encryption, making it much harder for cybercriminals to exploit vulnerabilities.
Reliable Backup and Disaster Recovery

The cloud-based backup solution provided peace of mind, knowing that all business-critical data was securely stored and easily recoverable. In the event of a system failure or cyberattack, the company could quickly restore operations without the fear of losing vital information.

Our disaster recovery plan ensured that even in the worst-case scenario, the company would face minimal downtime, enabling them to continue serving clients without significant delays.
Ongoing IT Support

ITCS Global’s managed IT service meant that the company no longer had to worry about maintaining their IT infrastructure. Regular maintenance and proactive monitoring kept their systems running smoothly, while our rapid-response support ensured any issues were addressed quickly before they could affect business operations.

Client Testimonial “Working with ITCS Global has transformed how we manage our IT. Migrating to the cloud has made everything more efficient, and their ongoing support has been invaluable. We now have peace of mind knowing that our data is secure, backed up, and that if something goes wrong, ITCS Global is just a call away.”
– Managing Director, North London Remedial Company

Conclusion

By partnering with ITCS Global, this North London-based remedial company successfully transitioned from a failing on-premises system to a modern, secure, cloud-based infrastructure. The seamless migration to Microsoft 365, enhanced cybersecurity, and reliable backup solutions enabled them to work more efficiently and focus on what they do best—delivering top-quality remediation services.

ITCS Global continues to provide ongoing support, ensuring their systems are always up to date, secure, and ready to meet the demands of their growing business. We remain committed to delivering tailored IT solutions that drive efficiency, security, and growth for companies across various industries.