Case Study: London-Based Waterproof Tanking Specialist

The Challenge

This London-based waterproof tanking specialist required comprehensive IT support to ensure their hybrid infrastructure was robust, secure, and efficient. With both onsite and cloud-based data storage, they needed a solution that maintained smooth operations while protecting against potential cyber threats and ensuring reliable data backup and recovery.

Managing licensing and updates for Microsoft 365, while optimising performance and ensuring compliance with security standards, posed an additional challenge. Their growing team needed a flexible, responsive IT partner to minimise downtime and offer proactive solutions that kept their systems running smoothly.

The Solution

1. Comprehensive Managed IT Support
ITCS Global provided end-to-end managed IT support tailored to the client’s needs. This included continuous monitoring, regular updates, and troubleshooting for any technical issues that arose. Our team ensured that both local and cloud-based data storage systems were running optimally, with proactive maintenance to prevent disruptions.

2. Microsoft 365 Licensing and Management
We streamlined the management of their Microsoft 365 environment, handling user accounts, licensing, and updates. By optimising their cloud communication and collaboration tools, we helped the team stay connected and productive, whether working from the office or remotely. Our expert support ensured seamless integration and compliance with best practices.

3. Advanced Cybersecurity Solutions
To safeguard against cyber threats, we implemented a multi-layered security strategy. This included endpoint protection, email security, and managed web filtering. Regular security assessments and vulnerability management were conducted to keep their systems safe, and staff received guidance on best security practices to minimise risks associated with human error.

4. Reliable Data Backup and Recovery
Understanding the critical importance of their project data, ITCS Global deployed a robust backup solution covering both onsite and cloud data. We performed regular tests to ensure that data could be recovered quickly and effectively in case of an emergency, providing the client with peace of mind and business continuity assurance.

The Results

Increased System Reliability and Uptime
Our proactive approach to monitoring and maintenance minimised disruptions, ensuring the client’s systems were consistently reliable. The team could focus on their core construction projects, knowing their IT infrastructure was in safe hands.

Improved Collaboration and Efficiency
With a well-managed Microsoft 365 environment, the company experienced streamlined communication and document management. Employees benefited from enhanced productivity tools and support, making collaboration smoother both onsite and remotely.

Enhanced Security and Peace of Mind
The comprehensive cybersecurity measures provided robust protection against threats, significantly reducing the risk of data breaches or attacks. Regular security updates and backup management kept sensitive data secure and recoverable.

Optimised Resource Management
Our managed IT services provided a cost-effective solution for the company, ensuring they had expert support without needing a full-time in-house IT team. The client enjoyed the flexibility to scale IT resources as needed, supporting their growth and evolving business needs.

Client Testimonial

“ITCS Global has been a game changer for our operations. Their proactive IT management, expert 365 support, and robust security solutions have allowed us to focus on what we do best—delivering exceptional waterproofing solutions. We appreciate the personalised service and dedication to keeping our systems running smoothly.”
– Managing Director

Conclusion

ITCS Global’s managed IT solution provided the perfect blend of proactive support, strategic cloud management, and top-tier security for this London-based waterproof tanking specialist. By delivering tailored IT services and ensuring optimal system performance, we’ve helped them enhance productivity and maintain a strong, secure IT infrastructure.

At ITCS Global, we remain committed to supporting their ongoing success, ready to adapt and grow alongside their business.