Case Study: Design & Build, and Hotelier Company​

The Challenge

A thriving London Based Design and Build company with a hospitality arm, needed a robust IT infrastructure to support its growing operations. Their dual focus on managing large-scale design projects and running a successful hotel meant they required seamless integration across departments, real-time collaboration, and top-tier cybersecurity to protect sensitive data.

With an aging on-premises Exchange Server and a hybrid environment incorporating Microsoft 365 and Azure, they faced several challenges:

Lack of proactive IT management led to recurring system downtime.

Cybersecurity concerns in a hybrid environment.

The need for seamless communication across remote sites, including offices, project sites, and the hotel.

Outdated phone systems causing communication delays with clients and suppliers.

Inconsistent software versions across teams, leading to inefficiencies.

They needed a reliable IT partner to overhaul their infrastructure, address security gaps, and provide ongoing management of their complex environment.

The Solution

ITCS Global stepped in with a comprehensive IT solution to meet their needs, blending both proactive management and responsive support.

1. Hybrid Cloud Environment with Microsoft 365 & Azure

We upgraded their hybrid setup, upgrading their existing on-premises Exchange Server, whilst integrating their system with Microsoft 365 and Azure services. This ensured seamless email and file-sharing experiences for employees, whether they were working from headquarters, project sites, or the hotel.

Migrated key workloads to Microsoft 365, including SharePoint for centralised document management and Teams for real-time collaboration across departments.

We leveraged Azure for secure cloud backups of essential data and improved scalability, allowing the company to easily add resources as they expanded.

2. Procurement and Rollout of Office 365

ITCS Global procured, configured, and deployed Microsoft 365 across their 50+ devices, ensuring uniformity in software versions and accessibility to key applications like Word, Excel, and PowerPoint.

We provided comprehensive training sessions to ensure employees could leverage Office 365’s collaboration tools effectively, helping boost productivity.

3. Cybersecurity Enhancements

We conducted a thorough security audit, identifying vulnerabilities in their hybrid infrastructure. From there, we implemented advanced threat protection, email encryption, and multifactor authentication across the company’s devices and accounts.

Our cybersecurity monitoring systems were deployed to protect their data, preventing unauthorized access and alerting our team to any suspicious activity.

Ongoing patch management ensured that all 50+ computers and 30+ endpoints, including IoT devices in the hotel, stayed up-to-date with the latest security updates.

4. VoIP Phone System Rollout

Communication between their design teams, contractors, and hotel staff was vital. We installed a VoIP phone system, replacing outdated landlines with a more flexible and cost-effective solution.

The new system supported advanced call-routing features, voicemail-to-email, and mobile integration, ensuring employees were always reachable whether on-site or in the field.

5. Ongoing IT Support and Management

With 6 servers and a mix of on-premises and cloud solutions, they required continuous monitoring to ensure smooth operations. Our managed IT services included 24/7 monitoring of their entire network, from servers to endpoints.

We provided regular system maintenance, server health checks, and proactive support, addressing issues before they caused any downtime.

In addition, we ensured their hybrid environment was always optimised, balancing workloads between their on-premises servers and Azure cloud services.

The Results

Increased Efficiency and Uptime

With proactive monitoring and management, system downtime was reduced by 70%, allowing their teams to work more efficiently without interruption.

The rollout of Office 365 standardised their software across all departments, eliminating inefficiencies and enabling easier collaboration between design, build, and hospitality teams.

Enhanced Security

Our cybersecurity upgrades ensured that their data was well-protected, even in their hybrid cloud environment. With encryption, multifactor authentication, and continuous monitoring, they’ve experienced zero data breaches since the partnership began.

Improved Communication

The VoIP system gave them seamless communication between offices, project sites, and hotel operations. The ability to integrate mobile devices and advanced call-routing meant staff could communicate more efficiently, leading to better customer service and faster decision-making on design and construction projects.

Scalable Solutions for Growth

With the integration of Azure, they can now scale their IT infrastructure as their business grows. Adding new users, servers, or endpoints can be done with minimal disruption, ensuring the company can continue to expand without technological roadblocks.

Client Testimonial “ITCS Global has become an integral part of our operation. Their expertise in managing our hybrid cloud environment and ensuring the security of our data has been invaluable. The proactive approach they take means we no longer worry about IT issues slowing us down—everything just works seamlessly.“

Conclusion

By partnering with ITCS Global, they transformed its IT infrastructure from a patchwork of outdated systems into a streamlined, secure, and highly efficient environment. The combination of managed IT services, cybersecurity, and VoIP communications enabled them to focus on what they do best—designing and building for their clients while providing top-tier hospitality service.

ITCS Global remains committed to providing ongoing support and future-proof solutions that help them continue to thrive in both their design and build projects and their hotel operations.