Case Study: Cladding Remediation Company

The Challenge

This specialist cladding and façade remediation company needed reliable IT support that could enhance their in-house IT capabilities without the full cost of a fully managed service. Their business depends on precise planning and communication across teams, from project managers to directors, as they handle large-scale projects with strict deadlines.

While the company already had internal IT resources, they required additional support to address the following needs:

Occasional IT challenges that exceeded their in-house team’s capacity.

Seamless integration of cloud services using Microsoft 365 and Azure.

Quick response times to ensure any technical issues were resolved rapidly, minimizing downtime.

Proactive monitoring to ensure systems were maintained properly while allowing flexibility for their internal team to handle day-to-day management.

To address these challenges, the company sought a co-managed IT solution that would complement their existing capabilities and provide fast, reactive support when needed.

The Solution

ITCS Global partnered with the company to deliver a co-managed IT service, offering a blend of responsive support, cloud infrastructure management, and expert consultancy when required.

1. Microsoft 365 and Azure Integration

ITCS Global supported the procurement and rollout of Office 365 across 30 computers, providing a consistent platform for communication and collaboration. This included setting up OneDrive for secure file storage and sharing, along with Microsoft Teams for streamlined communication across planning and project teams.
We assisted with the integration of Azure services to support secure cloud storage and backup, ensuring that important project data and documentation could be accessed securely from any location.

2. Co-Managed IT Support with Fast Response Times

Our co-managed IT solution provided reactive support when the company’s internal IT team faced issues beyond their immediate capacity. Whether a user experienced email downtime, network connectivity issues, or software malfunctions, ITCS Global was just a call away, ready to assist with troubleshooting and quick resolution.

Our fast response times helped ensure minimal disruptions to the planning teams and directors, allowing them to remain focused on critical project deadlines and client meetings.

We also provided ad-hoc support when the company needed expert advice or additional technical resources for complex IT challenges, such as integrating new software or improving system security.

3. Supporting Planning Teams and Directors

Working closely with the company’s planning teams, we ensured their systems were running smoothly so that project timelines could be managed efficiently without technical delays. This included helping to maintain project management tools, email systems, and file-sharing platforms critical to keeping everyone aligned.
For the directors, who frequently required access to high-level reporting and client presentations, we provided priority support.

Our team ensured their devices were always optimized, with quick troubleshooting for any issues that arose, allowing them to focus on strategic decision-making.

4. Seamless Communication and Collaboration

By implementing and supporting Office 365 and Teams, we improved communication across departments, ensuring that project teams, directors, and field workers could collaborate in real time. This has been especially beneficial during periods when remote working became essential, with Teams meetings and shared files easily accessible from anywhere.

5. Complementing In-House IT Resources

While the company’s internal IT team handled day-to-day maintenance, ITCS Global added value by providing oversight and expert guidance when needed. This flexible arrangement meant their internal team could focus on tasks within their skillset, while more complex or time-sensitive issues were escalated to us for fast resolution.

Our co-managed model worked well for this company because it allowed them to maintain control over their IT infrastructure while ensuring they had a reliable partner to turn to when extra support was required.

The Results

Increased Productivity with Minimal Downtime

With ITCS Global’s fast response times, technical issues were resolved quickly, reducing downtime and keeping the planning teams and directors on track with project timelines. The company saw a marked improvement in productivity, particularly when dealing with complex IT problems that previously caused delays.
Improved Communication Across Teams

The integration of Microsoft 365 and Teams enabled seamless communication between planning teams, directors, and remote staff. By standardizing their software across all 30 computers, collaboration improved, and project updates were more easily shared, even across different locations.

Flexible Support Tailored to Their Needs

The co-managed approach allowed the company to retain control over their IT operations, while benefiting from additional support when necessary. ITCS Global’s fast, reactive support has proven invaluable for handling ad-hoc challenges, helping them keep projects on track without the burden of maintaining a fully outsourced IT model.
Scalability for Future Growth

With a secure and scalable cloud infrastructure in place, the company is now well-positioned for future growth. Azure provides the flexibility they need to expand their data storage and computing power as their projects grow in complexity, without worrying about IT limitations.

Client Testimonial “Our partnership with ITCS Global has been a game changer. They complement our internal IT team perfectly, providing fast and reliable support when we need it most. Their co-managed approach has allowed us to keep control over our IT systems while ensuring we have expert help on hand whenever we need it. It’s a great balance that has worked incredibly well for our business.“
– Managing Director, Specialist Cladding and Façade Remediation Company

Conclusion

ITCS Global’s co-managed IT solution has provided this specialist cladding and façade remediation company with the ideal balance of internal control and external support. By seamlessly integrating Microsoft 365 and Azure, offering reactive IT support, and ensuring quick resolutions, we’ve helped them improve operational efficiency, enhance collaboration, and maintain a reliable IT infrastructure. As a trusted partner, ITCS Global continues to support their evolving needs, delivering tailored solutions that ensure their IT systems work as hard as they do.

ITCS Global remains committed to offering flexible and scalable IT solutions that empower businesses to stay productive, secure, and agile.